Wapost Privacy Policy

1. Who we are

Wapost is the WhatsApp messaging app of Indu Computers, a computer and electronics retailer and service centre in Jalgaon, Maharashtra. Wapost uses the WhatsApp Business Platform (Cloud API) provided by Meta Platforms to send and receive messages on our official WhatsApp business numbers.

Indu Computers decides how your information is used in Wapost and is responsible for it under this policy.

2. Information we collect

When you message us on WhatsApp, or agree to receive WhatsApp messages from us, we may collect:

• Your WhatsApp details: your phone number and WhatsApp profile name.
• Message content: the text, images, documents, voice notes and locations you send us.
• Message data: when messages were sent, delivered and read, as reported by WhatsApp.
• Details you give us: for example your name, address, GSTIN, order or invoice numbers, and device details for a repair job.
• Linked business records: purchases, invoices, payments, quotations and service jobs that are already linked to your phone number in our business system.

We do not ask for or collect card numbers, UPI PINs, OTPs or passwords over WhatsApp.

3. How we get your information

• You message one of our WhatsApp business numbers.
• You give your phone number at our store, on indudirect.com or at our service counter, and agree to receive updates on WhatsApp.
• You ask us for a quotation, order, invoice or repair, and choose WhatsApp as the way to reach you.

4. How we use your information

We use your information only to:

• Reply to your questions and enquiries.
• Send invoices, receipts, order confirmations and delivery updates.
• Send repair and service job updates, such as job registration, estimates and ready-for-pickup notices.
• Send quotations, payment reminders and account statements you are entitled to receive.
• Ask for feedback about a purchase or service.
• Send offers and promotions, but only if you have agreed to receive them. You can stop these at any time.
• Keep the records we need by law, for example tax and accounting records.

We do not sell your information. We do not use your message content for advertising, and we do not share it with other businesses for their marketing.

5. Who we share it with

• Meta Platforms and WhatsApp: messages travel through the WhatsApp Business Platform. Meta handles that data under its own terms and the WhatsApp Business Policy.
• Service providers: companies that host and run our business systems for us, only as far as they need to provide that service.
• Authorities: government or law enforcement bodies, when Indian law requires it.

6. How long we keep it

We keep messages and related details only for as long as we need them for the purposes above. Invoices, payment records and other documents we must keep under Indian tax and accounting law are kept for the period that law requires, even if you stop using Wapost.

7. How we protect it

WhatsApp messages are encrypted in transit. Inside our business system, access to customer data is limited to staff who need it for their work, protected by individual logins, and backed up regularly. No system is completely secure, but we take reasonable steps to protect your information.

8. Your choices and rights

• Stop messages: reply STOP to any Wapost message, or tell our staff. We will stop sending promotional messages. We may still send messages you need about an active order, payment or repair, unless you ask us not to.
• Access and correction: ask us for a copy of the information we hold about you, or ask us to correct it.
• Deletion: ask us to delete your information, as explained below.
• Block: you can block our number in WhatsApp at any time.

These rights apply under the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

9. How to delete your data

To ask us to delete the information Wapost holds about you, use either option:

1. Send DELETE MY DATA to our WhatsApp business number from the phone number you used with us, or
2. Email [email protected] with the subject "Wapost data deletion request" and include your WhatsApp phone number.

We will confirm your request, delete your WhatsApp messages and related contact details from Wapost within 30 days, and tell you when it is done. Invoices and records we must keep by law will be kept for the legally required period, then deleted.

10. Children

Wapost is meant for customers aged 18 and over. We do not knowingly collect information from children. If you think a child has sent us information, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated at the top.

12. Contact and grievances

For any question, complaint or request about your information, contact us:

We will reply within a reasonable time and in any case within the time required by law.